Solar Mini grid: As at December, 2016, IDF established 24 mini grids at different places in the country. The biggest mini grid IDF established in partnership with 4 other organizations is located in Shandwip, an island in Chittagong district. This was the biggest in the country at that time. The capacity of Shandwip mini grid is 100 KW.
Solar Manufacturing and Services Unit: Charge controller and mobile charger are important tools of solar home system. IDF established a manufacturing unit to produce mobile charger and charge controller to ensure quality services to the customers.
Local Servicing Centre: IDF has 8 local servicing centres in 8 different locations with expert technicians to provide prompt services to the customers. The technicians must provide service as soon as they receive complains directly or through “call centre”. All kinds of accessories are available at the branch level.
Customer Care Service: In order to provide efficient service and develop a close relationship with customers, IDF has established “Customer Care Centre” in the Coordination Office. The main objectives of the centre is to contact with the customers over phone on a regular basis in order to ensure quality service to the customers. About 200 customers are covered in one day and thus in one week a total of 1200 customers are covered. The results of this centre are very encouraging.
Improved Transport System: In 2015, IDF started to provide e-bike to its staff members in order to improve the mobility, efficiency and thereby productivity. All staff members will gradually receive e-bikes for their field work at affordable costs.
Area Coverage: IDF solar program is in operation in 20 districts. These are in Chittagong, Sylhet, Dhaka and Rajshahi divisions. IDCOL is the main source of fund of IDF SHS Program. The details of loans and grants received from IDCOL are shown in Table 13.